FAQ

FAQ

Is Teracube unlocked?

Yes, Teracube is an unlocked smartphone ready to run on many wireless carriers.

What US carriers does Teracube support?

Teracube is an unlocked smartphone and can run on AT&T, T-Mobile, Cricket Wireless, Metro by T-Mobile, Tracfone Wireless, H2O, Simple Mobile, Lyca Mobile, PureTalk, Consumer Cellular, Ultra Mobile, Straight Talk, Red Pocket Mobile, Jolt, Ting, Airvoice Wireless, and Google Fi.

What other countries and carriers does Teracube support?

Teracube supports 2G and 3G bands worldwide.

For 4G LTE bands, here is the list of international countries and carriers that we have verified:

[North America and South America]
Canada : Roger, Bell, Telus, Freedom, Videotron, Virgin Canada, MTS, Eastlink
Mexico : Lusacell, Movistar, Nextel, Telcel, AT&T, Ultravision
Brazil : Claro, Nextel, Oi, TIM, Vivo
Colombia : Avantel, Claro, Movistar
Costa Rica : Claro, Kolbi, Movistar
Argentina : Claro, Personal, Movistar
Peru : Bitel
Bolivia : Entel, Viva, Tigo

[Asia]
HongKong : 3, ChinaMobile, CSL, SmarTone
Singapore : MobileOne, Singtel, StarHub
Malaysia : Celcom, Digi, Maxis, U Mobile
South Korea : LG U, SK Telecom
Thailand : AIS, DTAC, TrueMove H

[Other countries and carriers]
Please check the LTE bands for your respective carrier. Teracube supports Bands 1,2,3,4,5,7,8,12,13,17

Why doesn’t Teracube support Verizon network?

Teracube does support Verizon’s 4G LTE (Band 13) and also its 3G network. However – Teracube is not part of Verizon’s BYOD program. This is why it is not listed as a supported carrier.

How is the camera picture quality on Teracube?

Teracube has a Dual rear camera setup (12+5 MP Samsung sensor). This configuration allows it to take beautiful shots both in daylight as well as night. The front camera is 8MP and is ready to take amazing selfies in all situations.
We have real, unedited camera samples posted online here – https://bit.ly/2kPg63T

How many years of Android and security updates will Teracube get?

Teracube will receive 3 years of Android and security updates. We plan to release updates every 3 months. Android 10 is scheduled to arrive in Spring 2020.

What operating system does Teracube run?

Teracube runs on stock Android 9.0 Pie and will be upgraded to Android 10 in spring 2020.

What accessories does Teracube come with?

Each Teracube unit contains the Teracube smartphone, Quick charger, USB-C charging cable and earphones.
Teracube also comes with a clear semi-hard TPU case. We have subjected our test units through some rough handling and drops. The included case has handled them pretty well.
A tempered glass screen protector (factory installed) will be included as well since we have reached our stretch goal of $100K. Yay! – thank you backers. The screen protector is oleophobic (anti-fingerprint) and makes Teracube much more durable.

Can you tell me more about Teracube's effort on sustainability and reduction in e-waste?

Our vision is to reduce the environmental and social impact of devices by making them last longer, ethically sourcing their components and making sure that they are manufactured in best possible labor conditions.
We wanted to get started somewhere though rather than getting everything in one go. Our current focus is to make a great phone that everyone can use and make it last way longer than the industry. We will fully repair and refurbish every returned device. This way we are able to offer a timely response to someone who is in need of a working phone, while still continuing to repair them.

Can the display notch be hidden?

Yes – there is a Display setting to “hide” the notch. It makes the status bar black with inverted icons so that the display seems a true rectangle.

Kickstarter didn't ask for my shipping address. Why?

According to Kickstarter, it does not collect or store your shipping information. Instead, once the campaign is completed, we will reach out to all backers with a survey to request any shipping information for fulfillment.
Here is the Kickstarter support article for reference: https://help.kickstarter.com/hc/en-us/articles/115005126894-How-do-I-provide-a-creator-with-my-shipping-address-