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Teracube warranty
Every Teracube phone and watch comes with Care+. The cover is the same for everyone; only how long it lasts changes.
What is Teracube Care+?
Defects fixed free
If something goes wrong with the hardware, we repair or replace it at no cost.
Free two-way shipping
We cover shipping to us and back for every Care+ repair.
Accidents for a flat fee
Cracked screen or other accident? We fix it for one flat fee. Fees depend on the product and may change with local labor costs.
One place to claim
Start a claim with Teracube support, online or by email.
How long Care+ lasts
| Thrive phone or Thrive Watch with a Teracube Wireless plan | As long as your plan is active |
| Thrive phone or Thrive Watch without a plan | 1 year from delivery |
| Teracube 2e or 2s (legacy phones) | 4 years from delivery |
Batteries: defects are covered for the first year from delivery, whichever Care+ length applies. Normal battery aging is wear and tear.
How to make a claim
- Have your original proof of purchase (invoice).
- Note the model and serial number of the product.
- Take photos that show the problem.
What Care+ doesn't cover
- Accidents, neglect, misuse or abnormal use; improper storage; liquid, moisture, sand or dirt; unusual physical or electrical stress. Accidents can be repaired for the flat fee above.
- Scratches, dents and cosmetic damage, unless caused by Teracube.
- Excessive force or metal objects on the touch screen.
- Devices with the serial number or IMEI removed, defaced, altered or illegible.
- Ordinary wear and tear.
- Use with accessories or equipment not furnished or approved by Teracube.
- Improper testing, operation, maintenance, installation, service or adjustment not approved by Teracube.
- External causes: collision, fire, flooding, dirt, storms, lightning, earthquake, weather, theft, blown fuse or improper electrical source.
- Cellular signal reception or transmission, or viruses and software problems introduced into the product.
- Products not bought from myteracube.com or an authorized reseller (please contact the point of sale).
- Products bought outside officially supported Teracube countries or regions.
- Repairs by unofficial repair centers. Fitting a genuine Teracube replacement part yourself doesn't void Care+, but damage caused during the repair isn't covered.
The fine print
Care+ is a limited warranty. It covers the hardware as originally supplied, and does not cover, or only partly covers, software, consumable items and accessories, even if packaged or sold with the product. We may repair with rebuilt, reconditioned or new parts, or replace the product with a rebuilt, reconditioned or new Teracube product.
Care+ can only be redeemed in your original country or region of purchase. We offer after-sales help, including repairs, replacements and returns, only where we ship. Teracube accepts no liability for orders placed outside official sales regions.
Own a Teracube 2e or 2s?
Find replacement parts and answers for legacy phones.