Terms of Sale/Returns

Payments

a. Prices and currencies displayed at checkout are final. Teracube does not charge extra transaction fees. You agree that Teracube shall not be held liable for any fees in addition to those displayed at checkout.

b. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary based on exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred.

c. The personal information you provide when making a purchase will be processed electronically by Teracube for the payment of the order and for anti-fraud control.

d. Payments on myteracube.com are handled by Shopify and our third-party payment partners over encrypted connections. Teracube does not store or have access to your payment details. Your credit/debit card information is retained via our third-party payment partner’s servers.

Cancellations

a. Teracube makes every effort to supply the Products listed in your Order Confirmation. In some situations, however, we will need to cancel your order. For example, if (1) the item is no longer in stock; (2) the item is no longer being produced; (3) there is a price fluctuation; or (4) a Third Party notifies Teracube that cancellation is necessary; or (5) if there is a reasonable suspicion of fraud.

b. Incomplete shipping address information or failure to update required shipping details via email/call when asked, may result in order cancellation.

c. If this is the case, Teracube will cancel your order, notify you of the cancellation, and timely refund the money you have paid toward the Order.

d. Unless provided for otherwise under applicable law, refund of money you have paid toward an order will be the extent of Teracube’s liability for any canceled order.

Return and Replacement Policy

a. Teracube phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your Teracube product for any reason, you may request a return within thirty (30) calendar days of delivery. Once we have approved your request, we receive your product, and such product passes inspection, we will give you full refund in accordance with the price you paid for the product. We are not able to refund any express shipping fees paid.

b. Hardware purchased directly from Teracube is covered by a limited warranty on workmanship and materials, commencing from the date of delivery and for the duration below. For Teracube phones and watches, this warranty is Care+; see our warranty page for its terms and duration.

*For returns under (a), the product must be undamaged and in its original packaging (see e).

*The return shipping fee for the Return/Replacement items will be covered by Teracube in the United States.

*This warranty is only redeemable within the original region of purchase.

c. In accordance with relevant consumer law, any goods that are not (1) of satisfactory quality; (2) fit for their given purpose; or (3) as described, may be returned free of charge within 30 days of delivery. Please submit a ticket (support.myteracube.com) or email us (support@myteracube.com) describing the problem with your device. In order to be eligible for a refund, you must contact us within 30 days and describe in detail how the goods were defective, damaged, or materially different.

d. We may choose not to accept returns in certain situations, including, without limitation, the following circumstances:

      i.    Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.

      ii. Price fluctuations being the sole reason for return.

      iii.  Customized customer contracts.

e. We will inspect every returned product and verify any fault. For a return under (a), the product must be in undamaged, ‘as new’ condition and in its original packaging. For a defective product under (c), the fault must not have been caused by any of the reasons in (d). We may refuse a refund if the product was damaged after delivery.

f. Please contact Teracube customer service to request a return at support.myteracube.com. Without a verified customer return request, the returned package will be declined. Return requests cannot be canceled once they have reached “shipped” status.

g. Once you’ve contacted Teracube customer service and requested a return:

      i.    We will email you a prepaid return label. Pack the product securely, and attach the label to the package.

      ii.   Send everything that came in the original box: the device, charger, cable and documentation. Don’t send items you added yourself, such as your SIM card, headphones, or a case or screen protector bought separately, unless that is the product you are returning. We can’t send back items shipped to us by mistake.       

      iii.    Before returning any unit for service, be sure to back up your data. You are responsible for the personal information stored in your phone – please erase all personal and sensitive data on the device before sending it to Teracube. Teracube will not be responsible for any disclosure of data still on the returned or serviced device.

      iv.    During service, data stored on the device may be deleted and reformatted. Teracube is not and shall not be held responsible for the loss of any software programs, data or other information contained on or accessible through the product. Recovery and reinstallation of third-party software programs, data and information are not covered under warranty.